Support
Investment Vault Support
Get help with supported file types, local storage, record integrity, or using Investment Vault. Review the answers below or contact us directly if your question is not covered.
Getting Started
What does Investment Vault do?
Investment Vault helps you import supported brokerage statements, review extracted candidate events, reconstruct a source-linked ownership history, verify supporting documents, and export a clear record of confirmed events and identified gaps.
Do I need an account to use Investment Vault?
No. Investment Vault is designed to process records locally on your device without requiring you to surrender sensitive files to a remote service account.
Supported Files
What file types can I import?
Investment Vault is designed for supported PDF brokerage statements and related documents, including scanned records processed with on-device OCR. OCR-derived details are candidates for your review, not automatically accepted facts—and Investment Vault does not guarantee OCR accuracy or document completeness. Support may expand as the product evolves.
What happens after I import a statement?
Investment Vault processes the file locally and extracts candidate details for your review. You can edit, confirm, reject, or defer candidate events before anything is added to your ownership record.
Local Storage
Where are my imported records stored?
Imported records are processed and stored locally on your device. Dog House Ventures does not receive those imported records through the app.
Should I keep backups?
Yes. Because records remain on your device, you remain responsible for device security and for maintaining backups of important files and exported reports.
Record Integrity
What integrity protections does Investment Vault use?
Investment Vault uses SHA-256 and SHA3-256 integrity checks, an append-only audit trail, source-linked records, and chain-of-custody preservation to help detect mismatches and expose unauthorized changes.
Does integrity protection guarantee records cannot be altered?
No. The product is designed to be tamper-evident and to detect integrity mismatches. It does not claim that tampering is impossible.
Product Updates
How can I contact the team about product availability?
Use the Contact page to ask directly about current support and availability for your use case.
Contacting Support
How do I contact support?
Email doug@doghouseventures.com, or use Buddy on this website to prepare a contact email. There is no phone line or ticket system.
How quickly will I receive a response?
We aim to respond within one business day. Complex questions may take longer so we can answer carefully.